http://www.magedelight.com (hereinafter referred to as “website”) is exclusively owned, operated & controlled by Krish Technolabs Private Limited, a Company incorporated and registered under the Indian Companies Act, 1956 having its registered office stationed at 59/297, Shrimali Society, Opp. Passport Seva Kendra, Near Mithakhali Six Road, Navrangpura, Ahmedabad, Gujarat, India (hereinafter referred as “MAGEDELIGHT” which expression shall, unless repugnant or inconsistent to the subject or the context thereof, mean and included its Subsidiaries, Group Companies, Holding Companies, Sister Concern, Affiliates, successors and permitted assigns).
No warranties of any kind are provided to the compliance of the information shown on this Website. Accessing our Website is conditional on your agreement and all information contained in it and all matters which arise between you and us will be governed by the pertinent laws of Ahmedabad, Gujarat (India). Access is further conditional on your agreement that any dispute or matter which arises between you and us will be dealt with exclusively by the Courts of Ahmedabad, Gujarat (India) and we reserve the right to deny access to our Website without any further notice.
MAGEDELIGHT makes every effort to ensure that any materials displayed on this Website are accurate at the date of issue. Changes in market conditions or circumstances may occur after the issue date which may make information displayed on this Website no longer accurate or no longer reflect the current position. The team of MAGEDELIGHT, hereby expressly disclaims to any representation or warranty in relation to the accuracy, completeness, quality or adequacy of any contents of this Website.
MAGEDELIGHT will not be responsible for any losses if, for any reason including but not limited to theft, misuse, over use, hacking of the debit/credit card, billing address and/or credit card verification number cannot be verified in a timely manner, nor are we responsible for any changes in rates or any other charges that may occur during the verification or billing process.
The information provided by MAGEDELIGHT is for informational purposes only, and does not constitute solicitation or any sort of advice.
Transmission of information is not intended to, and does not constitute, the formation of any sort of relationship between MAGEDELIGHT and any other party.
This Website is provided "AS-IS," and "AS AVAILABLE."
MAGEDELIGHT DOES NOT MAKE ANY WARRANTIES THAT THE CONTENT AND/OR INFORMATION AVAILABLE THROUGH THIS WEBSITE ARE ACCURATE, RELIABLE, OR CURRENT. MAGEDELIGHT DISCLAIMS, TO THE MAXIMUM EXTENT PERMISSIBLE, ALL WARRANTIES, EXPRESS OR IMPLIED.
NO UNLAWFUL OR PROHIBITED USE:As a condition of your use of this Website, you ensure our team that you will not use this Website for any purpose that is unlawful or prohibited by these terms, conditions, and notices.
You are specifically prohibited from use of this Website for the following:
- Actions that impose unreasonably large load on the Website's infrastructure, including but not limited to 'SPAM' or other such unsolicited mass e-mailing techniques.
- Upload, post, or otherwise transmit information which you do not have a right to transmit under any law or contractual relationship.
- Violating any pertinent local, state, national or international law including, but not limited to, any regulations having the force of law.
All information, content and material ("Content") comprising or made available by MAGEDELIGHT through this Website (including, without limitation, any computer source or object code comprising this Website) is owned by or licensed to MAGEDELIGHT, which retains all rights in this Content.
All Content, including, but not limited to the Website design, text, drawings, photographs, and graphics, are protected by copyrights owned by MAGEDELIGHT.
The Content and any and all such copyrighted material may not be modified, copied, distributed, downloaded, displayed, e-mailed, transmitted, sold or otherwise transferred, conveyed or used in any form or by any means, in whole or in part, without the prior written consent of the respective copyright owner.
KRISH TECHNOLABS, KRISH TECHNOLABS PRIVATE LIMITED, MAGEDELIGHT, the MAGEDELIGHT logo, “http://www.magedelight.com" are either registered trademarks, trademarks, trade names, or otherwise protected property of MAGEDELIGHT and may not be used, copied or imitated without the prior written consent of MAGEDELIGHT.
MAGEDELIGHT’s intellectual property may not be used in connection with any information that is not provided by MAGEDELIGHT, or in any manner that is likely to cause confusion among consumers, or in any manner that disparages MAGEDELIGHT.
Other trademarks, trade names, company names, service marks and otherwise protected property displayed on this Website are the property of their respective owners and are subject to the terms and conditions stipulated by those owners to their intellectual property.
The compilation of the Content on this Website is the exclusive property of MAGEDELIGHT and is protected by Indian and international copyright law. The unauthorized use, uploading, posting, and/or distribution of Content protected by copyright or other proprietary rights is illegal and may subject the person violating such rights to civil penalties and criminal prosecution. MAGEDELIGHT its officers, directors, employees, agents, administrators and any such similarly situated persons or entities are not liable for damages caused by any infringement resulting from your actions involving copyrighted or proprietary right protected material.
TERMS & CONDITIONS:By using our Website, you are acknowledging that you have read and understood, and that you agree to comply with and be bound by, these terms of use ("Terms of Use"). You also agree to comply with all laws and regulations pertinent to the use of this Website, to the use of the Internet, and to the activities involved in using this Website. Please review the following terms carefully.
You are offered to access the Website under condition that you won’t modify the terms, conditions, and notices mentioned below. There is an agreement created for you regarding the usage of our website, including:
- You must be 18 years of age or over and have legal capacity.
- You warrant that all information you provide about yourself or anyone else shall be true and accurate.
- The website must not be used for speculative, false or fraudulent activities.
Accordingly, as a condition of using or Website[Using website], you agree not to use its contents or information for any commercial or non-personal purpose. You must also agree not to transfer, sell or re-sell any information, software, products, or services obtained from our Website unless and other categorically allowed in writing. In addition, whether or not you have a commercial purpose, you agree not to:
- Access, monitor or copy any content or information of this Website using any robot, spider, scraper or other automated means or any manual process for any purpose without express written permission of MAGEDELIGHT.
- Violate the restrictions in any robot exclusion headers or bypass or circumvent other measures employed to prevent or limit access of our Website.
- Take any action or use any device, routine or software that imposes, or may impose, in the discretion of MAGEDELIGHT, an unreasonable or disproportionately large load on our Website, which inhibits or interferes with the running of our Website.
- The transmission of threatening, defamatory, pornographic, political, or racist material or any material that is otherwise unlawful is expressly prohibited.
- MAGEDELIGHT reserves the right to deny you the access to our Website if anytime it is affected by outside factors which are beyond our control.
We shall not be liable for any loss or damage of whatever nature, which may arise directly or indirectly, from the use of any of the information or material contained in our Website and access any other information or material via web links from these Website. These exclusions of liability relate only to the extent permitted by law and, except for information or material accessed via our Website or supplied by an identified Third Party, which is consistent with our pertinent conditions. If any of these exclusions, in whole or part, is found to be unlawful, void or for any other reason unenforceable, that exclusion or part of the exclusion shall be deemed severable and shall not affect the validity or enforceability of the other exclusion(s) or part(s) of the exclusion(s) in question.
LICENSE RELATED INFORMATION:This Website uses various open source Licenses and strictly adhere with the Terms & Conditions including but not limited to its Intellectual Property Right obligations.
COMPLIANCE WITH LAW:Users who choose to use this Website do so on their own initiative and are solely responsible for compliance with all laws, rules and regulations pertinent to the use of this Website and the information, content, material and services contained herein.
VENUE AND JURISDICTION:Claims relating to this Website, to the use of this Website, and to the information, content and material available through this Website are governed by the laws of Ahmedabad, Gujarat (India). You hereby unconditionally, voluntarily and irrevocably consent to submit to the exclusive jurisdiction of the courts situated in Ahmedabad, Gujarat (India), in any claim or dispute concerning, relating to, or arising from this Website and any information received through this Website. You agree not to plead forum non conveniens in any such action and you consent to service of process.
WEBSITE USERS’ ON-LINE CONDUCT:- You agree to use this Website only for lawful purposes.
- You agree to use this Website only for its intended purposes.
- MAGEDELIGHT reserves the right to prohibit any conduct involving this Website that it deems to be unsuitable.
- You agree not to disrupt this Website.
- You agree not to interfere with or compromise the security of this Website, or any computer, server, account, network, data, software and/or hardware associated with this Website.
- You agree not to disrupt or interfere with any other User’s use of this Website.
- You agree not to attempt to obtain access to any portion of this Website, any computer, server, account, network, software and/or hardware associated with the Website, from which you are restricted.
- You agree that you are solely responsible for any actions you undertake while using this Website and that you will comply with all pertinent local, state, national and international laws and regulations pertinent to this Website and the Internet, including all pertinent copyright.
Neither MAGEDELIGHT, nor any of our affiliated parties, nor any other party involved in creating, producing, serving, hosting, maintaining and/or updating this Website shall be liable, under any circumstances for any damages, including but not limited to direct, indirect, incidental, exemplary, punitive, and/or consequential damages, and including but not limited to damages arising from mistakes, omissions, interruptions, deterioration or corruption of files, deletion or corruption of e-mail, errors, loss of data, loss of profits, defects, viruses, and/or delays, that result from your use of or inability to use this Website, resulting from any acts or omissions, including but not limited to acts of God, network failure, hardware or software failure, theft unauthorized access, our negligence or your own errors or omissions, and any other cause, even if MAGEDELIGHT has been advised of the possibility of such damages. You agree that this section relate to all content available through this Website. In any jurisdiction where exclusion or limitation of liability for any type of damages is prohibited, MAGEDELIGHT’s liability is limited to the maximum extent allowed by that jurisdiction.
AMENDMENT OF TERMS:By using this Website, you agree to these Terms of Use as well as any posted changes to these Terms of Use.
We reserve the right to change these Terms of Use at any time.
We ask that you review these Terms of Use from time to time to ensure you are familiar with the most current version of it.
INDEMNIFICATION:You agree to indemnify, defend and hold MAGEDELIGHT and its Affiliated Parties harmless from and against all damages, losses, costs and expenses that MAGEDELIGHT or any of its Affiliated Parties may incur as a result of your use of this Website or your use of the Content and other information available through this Website.
SEVERABILITY:If any provision of these Terms of Use is held invalid or unenforceable in whole or in part in any jurisdiction, that provision shall be ineffective in that jurisdiction without affecting the validity or enforceability of the remaining provisions of these Terms of Use.
HEADINGS:The section headings used in these Terms of Use are for reference and the convenience of the readers and shall not constitute part of these Terms of Use for interpretation purposes.
INTEGRATION:These Terms of Use constitute the entire and only agreement between you and MAGEDELIGHT, and supersedes all prior or contemporaneous agreements, representations, warranties and understandings with respect to the Website, the Content, or the other information provided by or through the Website, and the subject matter hereof. MAGEDELIGHT’s failure to enforce any provision of this Agreement shall not be deemed a waiver of such provision, nor of the right to enforce such provision.
REFUNDS:We offer a 30-day money-back guarantee for all software products, ensuring peace of mind for your purchase. Refunds are provided as 100% store credit, or as a direct refund with a 10% processing fee deduction. Refund requests must be submitted with a valid Transaction ID within 30 days of purchase, excluding installation or customization or other services. Products are sold based on the features listed on our website, and refunds will not be granted for reasons such as missing unlisted features, change of mind, conflicts with third-party tools, or dissatisfaction with coding standards. As we provide 100% open-source software, issues arising from custom code or non-usage do not qualify for refunds. SMB Solution products are non-refundable.
SMB SOLUTIONCustomer purchasing SMB Solution, are required to submit following details within 1 month of purchase of solution:
- Hosting Details, SSH and FTP details
- Live and Sandbox payment gateway details
- Shipping Method live and sandbox details
- Tax structure
- Sample Product Catalog
- CMS pages to be created
- Customization or changes required compared to Demo site of SMB Solution. Same are free upto 20 hrs as per package deliverables and chargeable above 20hrs.
Do note:
- 1 month period includes the 14 days warranty period of solution.
- Any change request, task or customization will be on chargeable basis, even if 20hrs free customization are remaining unused in balance.
- 90 days free technical support period start after 1 month of purchase of SMB Solution which included bugs resolution in SMB default solution and bug resolution on customization done by MageDelight’.
- Any third-party extension conflict or client customization and issue related to them, will be chargeable effort.
- By confirming during the time of purchase, the customer agrees to terms and condition and all the point mentioned above.
For theme installation it is preferable to install in plain Magento setup. In case any other theme/extension is installed or customization work is done with existing setup then resolving conflict issues would be a chargeable service depending on how much efforts it requires.
Theme installation will be done within 2 business working days after receivable of administrator/ftp/cpanel credentials.
STANDARD SUPPORT:You’re eligible for a 1-Year free support when you buy a paid extension from MageDelight. This 1-Year free support is not valid for our free extensions and themes. However, we will definitely try to provide support if our technical support team can arrange time.
NOTE: We do not cover the following services under the free 1-Year support:
- Compatibility check between Magento and other Software packages
- Conflict resolution with third-party modules
- Purchased product integrations
- Error resolution occurred during buyer installation
- Error resolution occurred during software upgrade by buyer
- Themes/modules customization
- Product integration troubleshooting
- Consultation with third-party developers
- Magento performance tuning and optimization
- Product version upgradation with various themes or modules
- Customers are required to provide our support team with access to a functional development site in order for them to identify and resolve any issues that may occur. It is possible that the support contract will be considered void and canceled in case a buyer/customer does not provide us access to the development server. Moreover, we will not consider requests for refunds in certain circumstances.
If you've got any questions or need our support on any paid extension, please raise a ticket. Our support team members will reach out to you within 24 hours.
ONE TO ONE SUPPORTYou’re eligible for an hour of one-to-one support with below terms & conditions and benefits:
- One-to-One support includes 1 to 1 communication with our support team member over Skype, Zoom, or Google Meet
- Only one hour of support will be provided and if you need for more than an hour, you need to purchase another hour of One-to-One Support package
- One-to-One Support package does not include custom module development, themes/modules customization, third-party extension compatibility, Magento performance tuning & optimization, extension installation, and extension configuration service.
- Support service, especially programming support, will not be provided on AnyDesk, TeamViewer, or any other screen-sharing applications if One-to-One support is purchased in less than 4 hours. Programming support will be provided via TeamViewer, AnyDesk, or any other screen sharing application with a minimum purchase of 4 hours or more.
- Backend & FTP access must be provided by the buyer to solve the issue or for any support assistance.
- Support service will only be provided from Monday to Friday between 10:00 AM & 6:00 PM (GMT +5:30).
- Support service must be availed within 90 days from the date of purchase.
- Support must be availed within 90 days of purchase
- Support service is a non-refundable service.
- Support service must be utilized at a single time. Splitting time for multiple sessions is not allowed.
- Customers must provide access to a working development site to our support team for identifying and resolving issues. If a customer fails to provide a working development site, the one-to-one support contract will become void & cancelled.
- Access to Software: The Licensee is granted a non-exclusive, non-transferable license to access and use the specified software ("Software") for a period of one (1) year from the Effective Date of Purchase or Agreement. This license includes the right to use the Software, receive support services, access new features, and obtain compatibility upgrades during the subscription term. It is important to note that if a subscriber does not use the services during their membership, they cannot make any claims for them later. We offer the latest software packages, installation assistance, and technical support during your active subscription. After your subscription expires, you cannot submit claims for backdated latest software packages.
- Support Services: During the one-year subscription term, the Licensor agrees to provide the Licensee with technical support services as outlined in the Agreement. These support services may include assistance with software issues, bug fixes, and general troubleshooting to ensure the Software operates effectively. Support will be provided as per support policy.
- Feature Enhancements: The Licensee is entitled to access and benefit from any new features or enhancements that are developed and released by the Licensor during the subscription term. These enhancements are designed to improve the functionality and performance of the Software. Free feature development does not include bespoke development.
- Compatibility Upgrades: The Licensee shall have the right to receive and implement any compatibility upgrades or updates that are made available by the Licensor during the subscription period. These upgrades are intended to ensure that the Software remains compatible with latest Adobe Commerce or evolving technology and system requirements.
- Support and Upgrades Renewal: Upon the expiration of the initial one-year subscription term, the Licensee has the option to renew this Agreement for subsequent one-year terms.
- Fees for Renewal: The Licensee shall be responsible for paying the applicable renewal fees to continue receiving support services, feature enhancements, and compatibility upgrades during each renewal term. Failure to renew may result in the termination of all the services.
- Ownership: The Licensee acknowledges that the Software Subscription, including all related intellectual property rights, remains the exclusive property of the Licensor. This Agreement does not transfer ownership of the Software to the Licensee.
- Scope of Use: The Licensee shall use the Software Subscription solely for its intended purpose as specified by the Licensor. Unauthorized use, reproduction, distribution, or modification of the Software is strictly prohibited.
- Partner program is limited for web and digital agencies only.
- Registered email for a partner account should reflect the agency’s domain.
- Your partner account will only be activated once it is approved by MageDelight.
- All the discounts are exclusive for individual partners only.
- All the products purchased from MageDelight are non-transferable.
- For all the partners, it is mandatory to attach MageDelight’s partner badge on their respective websites - within 7 days from registration.
- Refunds for our partners will only be credited into their accounts in the form of store credit.
- Quarterly bonuses credited on exceeding prescribed purchase limit will be credited as store credits in 7 days.
- Violation of any of our terms and conditions may lead to termination of the partnership with MageDelight.
By accessing our website you herewith agree to our Terms of Usage on AS IS BASIS.